Friendly, smooth appointment set-up, nice reminders. they were flexible when I had to make a new appointment at the last minute, and no issues with the installed equipment, which works properly. When I dropped off the car, I expressed my concern about maintaining original appearance, asking where the added switch would be located for my "Smartview" screen link. It would have been nice to have been told then, that there would be a visible wire to the headphone jack on the console, before the installation. This was unexpected, and an unhappy surprise. The equipment vendor's website and email to me also did not disclose that this would be the case. I was told that it could be unplugged and tucked away. I'll have to test and see if that limits functionality.